I lucked out in a bad circumstance, when my car died & locked up on the road after normal business hours. With free towing included in my car insurance, I originally planned to tow it to a safe place at my home & then again to the dealership the next morning, when it reopened, I was referred at the site that evening to B and B Auto Repair by tow-truck driver Jason. B and B's new owner took over the shop recently. One call to B and B by the tow-truck driver, & the owner got on the phone w/me. They accepted my towed car that evening; we took care of some minor paperwork that night; & the owner & his young school-age son gave me a ride home. I took Uber to work the next morning & before noon, B and B's owner, John, phoned me w/the diagnosis (needed a new fuel pump, which was what the tow-truck driver had guessed). Owner John applied the diagnostic cost toward the new fuel pump & labor, & gave me a quote. Following some research that I did online, I saw that his quote was very competitive. John then went the extra mile, literally, & picked me up after work & drove me to the shop to retrieve my car. This is what Excellent Service looks like. In addition, he had one of his servicemen clean the corrosion from my battery & test it. Still feeling shaky about my car dying on the road, John offered to test drive the car w/me, for added reassurance. The experience of a car dying on the road is horrific & potentially dangerous; however, I couldn't have asked for better guidance, understanding, empathy, expertise, turnaround time, a good price & above-&-beyond service. Based on my experience, I highly recommend B and B Auto Repair, its service employees & new owner John.
— Yelp User Review