Reviews

I got a safety inspection done here and it was really quick and easy. I filled out a form, gave them my car insurance and registration, and in under 30 min they told me my car had passed the safety inspection. They also gave me a couple coupons for use the next time I go. I made an appointment, but it's not necessary.


— Yelp User Review

This review is solely based on my experience with their safety checks.

My safety check was embarrassingly long overdue and I desperately needed it. After calling a couple of other places where the qualifying agent seemed to leave early every day, I happened to see a cardboard sign on Dillingham Blvd that read something like "safety checks here. No appt needed". I was a bit apprehensive to go based on a cardboard sign, but was pleasantly surprised when I got there. The office is clean and air conditioned and the receptionist was welcoming and pleasant.

There was one gentleman waiting for his car and I was told I would be next. The total time spent waiting in the office was about 15 minutes. It was awesome.

The owner explained that they "move up" regular customers to do things like safety checks and brakes since the bulk of their business is done with big car companies so they don't have to necessarily finish those cars as quickly.

I'm no car expert but the things I did notice and appreciate was their friendliness and their quick service. If I ever need a repair or maintenance, I will definitely consider Starkeys!


— Yelp User Review

John and his mechanics are experts with air-conditioning and heating/cooling units and when I came in to pickup my vehicle, he explained everything in easy-to-understand English. I even got a brief lesson in vehicle Maintenance and didn't need to show proof of insurance or any of that unnecessary paperwork that dealerships require.


— Yelp User Review

Came to Starkeys because my safety check was expired and so many other places had a 1 hour wait but Starkeys took me in right away and i only had to wait 15 minutes. The owner is a really nice guy. Great customer service here. Will be back for sure!


— Yelp User Review

If you're looking for an honest and dependable place to remedy any issues with your car, you've found the right place! John, the new owner of B and B Auto Repair and his team do exceptional work.

The shop is located on Dillingham Blvd in a warehouse area right next door to Kapalama Shopping Center. I would suggest calling John in advance to give him a heads up on what type of issues you're experiencing and to schedule a time that you can bring it in. If you walk in without notice, sometimes there will not be someone in the reception area to greet you.

I brought my car in for a bunch of things which included replacing a light marker, doing a diagnosis for my check engine light, oil change and ordering a new dipstick. His quote was very reasonable and was significantly less than what the car dealership would have charged to diagnosis, order parts and perform the same repairs. John really knows his stuff and explained each problem in a way that made it easy to understand.

With new ownership, it looks like the shop is a clean slate and will go over and beyond for their customers. Give this place a shot, you'll be thankful you did from all the money you'll save along with receiving friendly service.


— Yelp User Review

Best mechanic I've ever come by. John (the new owner) is a very honest and genuine man. My husband and I had just bought a car and the gasket blew, it's a very pricey and lengthy thing to fix but John did everything he could to make this process smooth for us. We will come back here for all of our car problems/services. I recommend b&b auto repair 100%. Our car runs so smooth now.


— Yelp User Review

I had to get my Buick Century safety checked last week. I took it to Midas. They wouldn't pass me because the odometer was not readable (Cluster Instrument Panel was on the blink). The mechanic said they were unable to repair it and that I would have to take it to the dealership. I called my go to mechanic in Kaimuki and he turned me away as well. I looked up Buick repair shops online and found B & B Auto Repair. I spoke to owner, John Starky, and he had me bring it in. I cannot say enough about the professionalism, courtesy and timeliness shown to me. On top of that, they were able to do the repair and return the car to me in a matter of days. John's communication was excellent. I highly recommend B & B Auto Repair. I took my car back to Midas and completed my safety check. I have to do a lot of driving for my job and I don't know what I would have done without B & B Auto Repair!


— Yelp User Review

B and B auto repair is a very down to earth shop that is centrally located. Great customer service and extremely fair. Had to get an engine replaced in my van which is used as a taxi. Knowing this Dean, the shop owner found other things and brought it to my attention. He never pressured me into fixing them, but explained what would happen if I did and didn't replace them. Overall the shop is well maintained and very professional for being a privately owned shop. I would recommend at least talking to the shop owner and give him a chance to improve your car. A lot of the negative reviews here make no sense.


— Yelp User Review

They do great work, reasonably priced, usually same day service Drop off in am pick up in pm. Don't have anything bad to say they are always real honest and always explain what and why they have to do something. Recommend to anyone in the area.


— Yelp User Review

I lucked out in a bad circumstance, when my car died & locked up on the road after normal business hours. With free towing included in my car insurance, I originally planned to tow it to a safe place at my home & then again to the dealership the next morning, when it reopened, I was referred at the site that evening to B and B Auto Repair by tow-truck driver Jason. B and B's new owner took over the shop recently. One call to B and B by the tow-truck driver, & the owner got on the phone w/me. They accepted my towed car that evening; we took care of some minor paperwork that night; & the owner & his young school-age son gave me a ride home. I took Uber to work the next morning & before noon, B and B's owner, John, phoned me w/the diagnosis (needed a new fuel pump, which was what the tow-truck driver had guessed). Owner John applied the diagnostic cost toward the new fuel pump & labor, & gave me a quote. Following some research that I did online, I saw that his quote was very competitive. John then went the extra mile, literally, & picked me up after work & drove me to the shop to retrieve my car. This is what Excellent Service looks like. In addition, he had one of his servicemen clean the corrosion from my battery & test it. Still feeling shaky about my car dying on the road, John offered to test drive the car w/me, for added reassurance. The experience of a car dying on the road is horrific & potentially dangerous; however, I couldn't have asked for better guidance, understanding, empathy, expertise, turnaround time, a good price & above-&-beyond service. Based on my experience, I highly recommend B and B Auto Repair, its service employees & new owner John.


— Yelp User Review

Always quick, always friendly. I got a safety check done in twenty minutes. I've had my brakes changed, my oil changed, and my engine worked on. Always quality service.


— Yelp User Review

Great service, great prices, my new "go-to" shop! Dean is the man! He was very helpful, very friendly, and finished the job in a timely manner.


— Yelp User Review

Dean installed a brand new long block in a car I bought (not knowing it needed a new engine) and had it up and running like new. Very satisfied. Prior to this he did suspension work which was fast, and he went out of his way to explain what needs fixing and shows you the parts he removed. He was up front and didn't beat around the bush. What's more he gave me options rather than one expensive solution. This is very atypical of an auto repair experience where they try and shove services down your throat. My experience was very different from the ones below...


— Yelp User Review

I had several good experiences fixing a radiator and broken o2 sensors. Fair price and fast service. Worked pretty quick with my insurance too. They are great at staying in contact with their customers and making sure the job is done right. That makes them stand out from other shops.


— Google User Review

Came here for safety check. Service was fast and done professionally. They don't accept printed copy of my GEICO insurance cards though. You have to either present the original or show them with your GEICO app on your phone.


— Google User Review

I will definately go there again although I just got my car safety inspected. The owner was down to earth, honest, professional, and sincere. The place is clean and neat and they value their customers. I highly recommend.


— Google User Review

Excellent customer service. Highly recommend.


— Google User Review

People work there are very informative, efficiency, and professional they made it so easy for us especially is our first time on the island. Very satsified with their service. If there are more stars on the rating chart I would give them more!!! Bc they EARN IT!!!


— Google User Review

In and out for a tire repair. Will definitely be heading back here for any other repairs in the future.


— Google User Review

Mechanics simply don't get enough credit. As a traveling computer tutor and repair specialist I'm always on the road or have my family in the car. This last thing they fixed on my car would have eventually stranded me on the highway. Starkey Auto Repair always gets a fair price and excellent service.


— Google User Review

Starkey’s Auto Repair customer service is outstanding! I took my SUV there, explained what symptoms it was having and they knew exactly what needed to be done. They are very helpful and friendly. It was my first time there and I was treated like a valued customer. Thank you.


— Google User Review

We used John Starkey for a "rental car" through the Turo App. Very easy - they were quick to pick us up both coming and going. Great car - returning, it was important for us to blend in, which this did. Give them a try, won't be disappointed. Aloha!


— Google User Review

Fast clean and easy!


— Google User Review

Job done right the first time and fast. 🤙


— Google User Review

True professionals and experts in auto repair and customer service. My ABS control module was determined to be the issue with the service brake system warning in my Hummer H2. These mechanics are awesome!


— Google User Review

John the Owner is amazing! I’ve never met a more honest and transparent mechanic / salesman. As a woman it’s hard to trust places like this because I don’t really know what i’m doing but John has never been shady with me or tried to coarse me into doing a repair or add ons that I didn’t need or want. He greets us with Aloha each and every time we come by. He helped us fix our church van and now he’s fixing our personal car and we haven’t had any problems whatsoever after. Our Church’s van is 20 years old and you can only tell by looking at it. From John down to his workers - I can honestly say I feel comfortable coming here and I don’t have to worry about what they’re doing to my car unlike other places. They have never pressured me or made me feel unwelcome. Mahalo to Starkeys Auto (B&B auto) for the Aloha!


— Google User Review

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